Pre-made Products - Please allow up to 5 days to process all orders. Once your order is shipped you will receive a tracking number via email with an estimated delivery date set by the carrier. We are not responsible for any lost, stolen, or undelivered packages. If your package is marked as delivered but you have not received it, please open an investigation with the carrier. We will not replace any packages. If you have any questions regarding your order email support@basement.la

Pre-order Products - Please allow 5-8 weeks to process all orders. Once your order is shipped you will receive a tracking number via email with an estimated delivery date set by the carrier. We are not responsible for any lost, stolen, or undelivered packages. If your package is marked as delivered but you have not received it, please open an investigation with the carrier. We will not replace any packages. If you have any questions regarding your order email support@basement.la

Return & Exchange Policy- All sales are final and we do not offer refunds.

If you need a different size, we are happy to offer an exchange, subject to product availability. To request a size exchange, please contact us within 7 days of receiving your order. Items must be unworn, unwashed, and in their original condition.

If you receive an incorrect item or a product with a manufacturing defect, please contact us via email within 7 days of receiving your order and we will work to resolve the issue.

Please ensure that your shipping information is entered correctly at checkout. If an order is returned to us due to an incorrect address provided by the customer, the customer will be responsible for any additional shipping costs required to resend the package.

Please find our complete Privacy Policy & Refund Policy