FAQ
Which size should I order?
PLEASE CHECK ALL SIZE GUIDES BEFORE PURCHASING. EACH PRODUCT RANGES FROM BAGGY TO NORMAL FITTING. MOST MODELS ARE 6FT WEARING A SIZE LARGE. ORDER TRUE TO SIZE FOR THE BEST FIT.
Which payment methods do you accept?
We offer a variety of payment methods to make your shopping experience convenient. These include klarna, credit and debit cards (Visa, MasterCard, American Express) The availability of these payment methods may vary depending on your location and the type of product you are purchasing. Check out the payment methods available in your country during the checkout process.
How can I cancel my order?
Unfortunately, we cannot change or cancel orders once they are placed, as we immediately start to pack and process your order. If you realize a mistake, please contact our customer service team as soon as possible. If the order has already been shipped, you can deny the package upon delivery, and it will be sent back to us. Once the package is returned, we will issue a refund. You can then place a new order with the correct details.
What if I receive the wrong product?
If you have received the wrong product or a defective item, please contact our customer service team within 14 days of receipt. Provide your order number and details of the issue, along with photos of the wrong or defective item. We will arrange for a replacement or refund.
What countries does basement deliver to?
We deliver to many countries worldwide. You can find a full list of the countries we currently ship to during the checkout process. If your country is not listed, please contact our customer service team for further assistance.
